I really like my local Rural King. Very helpful staff, lots of choices, of what you need in a variety of departments. Prices are fair. Quality brands, well made products. I just wish prices in most quality venues, would be more affordable for the lower working class.
What inevitably follows can only be described as "bare minimum helpfulness". They get on the radio to ask. The person they ask never knows either, but they think maybe they saw some at the other end of the store. What you just heard over the radio will be repeated back to you, and then they turn away to leave.
I'm baffled by the good reviews. If only negative stars were possible. I've lived in the area for years, and go here as little as possible. Here's why...
I love it here and could spend a ton of money. The only reason I gave 4 was the restroom. Not so nice. There was a toilet leaking and the toilet seats look like they've been to battle and need replaced. Heres the kicker, there are toilet seats for sale right outside the bathroom
The staff are literally hard to catch. They scurry about as if to avoid the annoying prospect of helping a customer. If you stay long enough to outwit one and flag them down, they will sigh or roll their eyes, or in some other non verbal way convey their displeasure with being stopped. After you ask your question (i.e., "do you have belt pulleys for garden tractors?") you will inevitably hear them answer with, "I don't know" followed by a long blank stare. At this point you have two options:
1. Stare back in the hopes that they eventually realize you're going to wait until they find out, and they will be forced to help.
2. Speed up the process and inform them you expect them to help by finding out.
Would love it if anyone knew where anything is. 1 employee said she didn't think they had it. That was it. Love the store though just customer service sucks. I found it on my own. Which is the way it is there.
I have done this literally dozens of times over the years, and I don't think it's been the same person any of the times. There must be some serious managerial issues here, their culture is the opposite of customer service. I avoid going here as much as possible, unfortunately there are some things that I just can't get locally without going through the process I described above. I get those specific items and buy anything I can get elsewhere, elsewhere.
Whether for farm or home this is the place to buy it the have food hardware automotive much much more and friendly help
Rural King is a US Department Store based in Martinsville, Indiana. Rural King is located at 1800 S Ohio St, Martinsville, IN 46151, USA.
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